Tech­no­lo­gy Park 10
A‑8380 Jen­ners­dorf

Legal form of the com­pa­ny: GmbH
Head­quar­ters of the com­pa­ny: Jen­ners­dorf
Manage­ment: Dr. Ste­fan Tasch
Com­pa­ny regis­tra­ti­on num­ber: FN49816x
Com­pa­ny regis­tra­ti­on court: Eisen­stadt, Aus­tria
UID num­ber: ATU73443124

Aut­ho­ri­ty accor­ding to ECG: Jen­ners­dorf Dis­trict Authority

Dis­clai­mer: Despi­te careful con­trol of con­tent, we assu­me no lia­bi­li­ty for the con­tent of exter­nal links. The ope­ra­tors are sole­ly respon­si­ble for the con­tent of the lin­ked pages.



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Terms and Conditions

Gene­ral Con­di­ti­ons of Sale (GTC)

1. Vali­di­ty

  • The­se terms and con­di­ti­ons app­ly bet­ween us (SANSOL GmbH) and natu­ral and legal per­sons (cus­to­mer for short) for the cur­rent com­pa­ny-rela­ted legal tran­sac­tion as well as for all future tran­sac­tions, even if they are not express­ly refer­red to in indi­vi­du­al cases, espe­ci­al­ly in the case of future sup­ple­men­ta­ry or fol­low-up orders was.
  • The cur­rent ver­si­on of our Gene­ral Terms and Con­di­ti­ons appli­es when the con­tract is con­cluded, which is available on our home­page ( and has also been sent to the customer.
  • We con­tract exclu­si­ve­ly on the basis of our gene­ral terms and conditions.
  • The customer’s terms and con­di­ti­ons or chan­ges or addi­ti­ons to our gene­ral terms and con­di­ti­ons requi­re our express writ­ten con­sent to be valid.
  • The customer’s terms and con­di­ti­ons will not be reco­gni­zed even if we do not express­ly object to them after they have been recei­ved by us.

2. Offers, con­clu­si­on of contract

  • Our offers are non-binding.
  • Pro­mi­ses, assu­ran­ces and gua­ran­tees on our part or agree­ments that devia­te from the­se Gene­ral Terms and Con­di­ti­ons in con­nec­tion with the con­clu­si­on of the con­tract only beco­me bin­ding with our writ­ten confirmation.
  • The cus­to­mer has infor­ma­ti­on about our products and ser­vices that is not attri­bu­ta­ble to us in cata­logs, pri­ce lists, bro­chu­res, adver­ti­se­ments on trade fair stands, cir­cu­lars, adver­ti­sing mai­lings or other media (infor­ma­ti­on mate­ri­al) — pro­vi­ded that the cus­to­mer bases his decis­i­on to place the order on this lays down – to explain to us. In this case we can com­ment on their accu­ra­cy. If the cus­to­mer vio­la­tes this obli­ga­ti­on, such infor­ma­ti­on is non-bin­ding unless it has been express­ly declared in wri­ting to be part of the contract.
  • Cost esti­ma­tes are pro­vi­ded wit­hout gua­ran­tee and are sub­ject to payment.

3. Pri­ces

  • Pri­ces are gene­ral­ly not to be unders­tood as a flat rate.
  • For ser­vices orde­red by the cus­to­mer that are not cover­ed in the ori­gi­nal order, the­re is a right to appro­pria­te remu­ne­ra­ti­on in the absence of a wage agreement.
  • Pri­ces are exclu­si­ve of the appli­ca­ble sta­tu­to­ry sales tax and ex warehouse. Pack­a­ging, trans­port. Loa­ding and ship­ping cos­ts as well as cus­toms and insu­rance are bor­ne by the cus­to­mer. We are only obli­ged to take back pack­a­ging if express­ly agreed.
  • The cus­to­mer must arran­ge for was­te mate­ri­al to be dis­po­sed of in a pro­fes­sio­nal and envi­ron­men­tal­ly fri­end­ly man­ner. If we are com­mis­sio­ned to do this sepa­ra­te­ly, the cus­to­mer must addi­tio­nal­ly remu­ne­ra­te this to the agreed ext­ent, in the absence of a fee agreement.
  • We are entit­led on our own initia­ti­ve, as well as at the customer’s request, to adjust the con­trac­tual­ly agreed remu­ne­ra­ti­on if chan­ges of at least 2% with regard to (a) wage cos­ts are requi­red by law, regu­la­ti­on, coll­ec­ti­ve agree­ment, com­pa­ny agree­ment or (b) others Cost fac­tors neces­sa­ry for the pro­vi­si­on of the ser­vice, such as pro­cu­re­ment cos­ts of the mate­ri­als used due to recom­men­da­ti­ons of the joint com­mis­si­ons or chan­ges in natio­nal or world mar­ket pri­ces for raw mate­ri­als, exch­an­ge rates, etc., have occur­red sin­ce the con­tract was con­cluded. The adjus­t­ment occurs to the ext­ent that the actu­al pro­duc­tion cos­ts at the time the con­tract is con­cluded chan­ge com­pared to tho­se at the time the ser­vice is actual­ly pro­vi­ded, pro­vi­ded we are not in default.
  • The fee for long-term obli­ga­ti­ons is agreed as gua­ran­teed in accordance with the CPI 2010 and the fees are the­r­e­fo­re adjus­ted. The start­ing point is the month in which the con­tract was concluded.
  • Cos­ts for tra­vel, dai­ly and over­night allo­wan­ces are char­ged sepa­ra­te­ly. Tra­vel times are con­side­red working hours.

4. Pro­vi­ded goods

  • If devices or other mate­ri­als are pro­vi­ded by the cus­to­mer, we are entit­led to char­ge the cus­to­mer up to 20% of the value of the devices or mate­ri­al pro­vi­ded as a mani­pu­la­ti­on surcharge.
  • Such devices and other mate­ri­als pro­vi­ded by the cus­to­mer are not sub­ject to war­ran­ty. The qua­li­ty and ope­ra­tio­nal rea­di­ness of sup­pli­es is the respon­si­bi­li­ty of the customer.

5. Pay­ment

  • Unless other­wi­se agreed, one third of the fee is due upon con­clu­si­on of the con­tract, one third upon com­mence­ment of the ser­vice and the rema­in­der upon com­ple­ti­on of the service.
  • The right to a cash dis­count requi­res an express writ­ten agreement.
  • Pay­ment ins­truc­tions made by the cus­to­mer on trans­fer receipts are not bin­ding for us.
  • If the cus­to­mer defaults on pay­ment under other con­trac­tu­al rela­ti­onships with us, we are entit­led to stop ful­fil­ling our obli­ga­ti­ons under this con­tract until the cus­to­mer has ful­fil­led them.
  • We are then also entit­led to make all claims for ser­vices alre­a­dy pro­vi­ded from the ongo­ing busi­ness rela­ti­onship with the cus­to­mer due.
  • If the pay­ment dead­line is excee­ded, even if only for a sin­gle par­ti­al ser­vice, any bene­fits gran­ted (dis­counts, dis­counts, etc.) will expi­re and will be added to the invoice.
  • In the event of late pay­ment, the cus­to­mer under­ta­kes to reim­bur­se us for the cos­ts neces­sa­ry and appro­pria­te for coll­ec­tion (remin­der cos­ts, coll­ec­tion fees, legal fees, etc.).
  • In accordance with Sec­tion 456 of the Aus­tri­an Com­mer­cial Code (UGB), we are entit­led to char­ge 9.2% points abo­ve the base inte­rest rate in the event of default in payment.
  • We reser­ve the right to cla­im fur­ther dama­ges due to delay.
  • The cus­to­mer is only entit­led to off­set if coun­ter­claims have been estab­lished by a court or reco­gni­zed by us.
  • For remin­ders that are neces­sa­ry and appro­pria­te for coll­ec­tion, the cus­to­mer under­ta­kes to pay remin­der fees of €10 per remin­der in the event of default in pay­ment, pro­vi­ded that this is in pro­por­ti­on to the cla­im being made.

6. Cre­dit check

  • The cus­to­mer express­ly agrees that his data will be pas­sed on exclu­si­ve­ly for the pur­po­se of cre­di­tor pro­tec­tion to the sta­te-pre­fer­red cre­di­tor pro­tec­tion asso­cia­ti­ons Alpi­ne Cre­di­tor Asso­cia­ti­on (AKV), Aus­tri­an Cre­dit­re­form Asso­cia­ti­on (ÖVC), Insol­ven­cy Pro­tec­tion Asso­cia­ti­on for Employees (ISA) and Cre­dit Pro­tec­tion Asso­cia­ti­on of 1870 (KSV). may be transmitted.

7. The customer’s obli­ga­ti­on to cooperate

  • Our obli­ga­ti­on to per­form the ser­vice beg­ins at the ear­liest as soon as all tech­ni­cal details have been cla­ri­fied, the cus­to­mer has crea­ted the tech­ni­cal and legal requi­re­ments (which we will be hap­py to pro­vi­de upon request), we have recei­ved agreed down pay­ments or secu­ri­ty depo­sits, and the cus­to­mer has ful­fil­led his con­trac­tu­al advan­ce per­for­mance. and obli­ga­ti­ons to coope­ra­te, in par­ti­cu­lar tho­se men­tio­ned in the sub­sec­tions below, are fulfilled.
  • In the case of assem­bly work to be car­ri­ed out by us, the cus­to­mer is obli­ged to ensu­re that work can begin imme­dia­te­ly after the arri­val of our assem­bly staff.
  • The cus­to­mer must obtain the neces­sa­ry appr­ovals from third par­ties as well as reports and appr­ovals from aut­ho­ri­ties at his own expen­se. You can ask us about these.
  • The ener­gy and water quan­ti­ties requi­red for the per­for­mance of the ser­vice, inclu­ding tri­al ope­ra­ti­on, must be pro­vi­ded by the cus­to­mer at their expense.
  • The cus­to­mer must pro­vi­de us, free of char­ge, with lockable rooms that are not acces­si­ble to third par­ties for the stay of the workers and for the sto­rage of tools and mate­ri­als for the dura­ti­on of the service.
  • The cus­to­mer is lia­ble for ensu­ring that the neces­sa­ry struc­tu­ral, tech­ni­cal and legal requi­re­ments for the work to be pro­du­ced or the object of purcha­se are met, which were descri­bed in the con­tract or in infor­ma­ti­on pro­vi­ded to the cus­to­mer befo­re the con­tract was con­cluded or which the cus­to­mer should have known based on rele­vant spe­cia­list know­ledge or experience .
  • The cus­to­mer is also lia­ble for ensu­ring that the tech­ni­cal sys­tems, such as sup­p­ly lines, cabling, net­works and the like, are in tech­ni­cal­ly per­fect and ope­ra­tio­nal con­di­ti­on and are com­pa­ti­ble with the works or purcha­sed items to be manu­fac­tu­red by us.
  • We are entit­led, but not obli­ged, to inspect the­se sys­tems for a sepa­ra­te fee.
  • In par­ti­cu­lar, befo­re the instal­la­ti­on work beg­ins, the cus­to­mer must pro­vi­de the neces­sa­ry infor­ma­ti­on about the loca­ti­on of con­cea­led power, gas and water pipes or simi­lar sys­tems, escape rou­tes, other struc­tu­ral obs­ta­cles, pos­si­ble sources of dan­ger and the neces­sa­ry sta­tic infor­ma­ti­on wit­hout being asked. /li>
  • Order-rela­ted details of the neces­sa­ry infor­ma­ti­on can be reques­ted from us.
  • The cus­to­mer is sole­ly respon­si­ble for the design and func­tion­a­li­ty of the parts pro­vi­ded. The­re is no obli­ga­ti­on to check any docu­ments, infor­ma­ti­on or ins­truc­tions pro­vi­ded by the cus­to­mer — bey­ond the crea­ti­on of a tech­ni­cal con­s­truc­tion dos­sier and cer­ti­fi­ca­ti­on of com­pli­ance with the Machi­nery Direc­ti­ve and any other appli­ca­ble gui­de­lines — with regard to the deli­very item, and our lia­bi­li­ty in this regard is excluded. The obli­ga­ti­on to issue the cer­ti­fi­ca­te can be con­trac­tual­ly impo­sed on the cus­to­mer who places the deli­very item on the market.
  • The cus­to­mer is not entit­led to assign claims and rights from the con­trac­tu­al rela­ti­onship wit­hout our writ­ten consent.

8. Per­for­mance execution

  • We are only obli­ged to take into account the customer’s sub­se­quent
    chan­ge and expan­si­on requests if they are neces­sa­ry for tech­ni­cal reasons in order to achie­ve the pur­po­se of the contract.
  • Slight, objec­tively jus­ti­fied chan­ges to our per­for­mance that are reasonable for the cus­to­mer are dee­med to have been appro­ved in advance.
  • If the­re is a chan­ge or addi­ti­on to the order after the order has been pla­ced, for wha­te­ver reason, the delivery/service dead­line will be exten­ded by a reasonable peri­od of time.
  • If the cus­to­mer wis­hes to have the ser­vice car­ri­ed out within a shorter peri­od of time after con­clu­si­on of the con­tract, this repres­ents a chan­ge to the con­tract. This may result in over­ti­me being neces­sa­ry and/or addi­tio­nal cos­ts ari­sing due to the acce­le­ra­ti­on of the pro­cu­re­ment of mate­ri­als, and the fee increa­ses appro­pria­te­ly in rela­ti­on to the addi­tio­nal effort requi­red. /li>
  • Par­ti­al deli­veries and ser­vices that are objec­tively jus­ti­fied (e.g. sys­tem size, con­s­truc­tion pro­gress, etc.) are per­mit­ted and can be invoi­ced separately.
  • If deli­very on demand has been agreed, the service/purchase item is dee­med to have been cal­led off no later than six months after the order was placed.

9. Deli­very and ser­vice deadlines

  • Delivery/performance dead­lines and dates are only bin­ding for us if they have been set in wri­ting. Any depar­tu­re from this for­mal requi­re­ment must also be in writing.
  • Dead­lines and dates are post­po­ned in the event of force majeu­re, strikes, unfo­re­seeable delays cau­sed by our sup­pli­ers for which we are not respon­si­ble or other com­pa­ra­ble events that are not within our con­trol, in the peri­od during which the rele­vant event con­ti­nues. This does not affect the customer’s right to with­draw from the con­tract in the event of delays that make bin­ding to the con­tract unreasonable.
  • If the start of the per­for­mance of the ser­vice or the exe­cu­ti­on is delay­ed or inter­rupt­ed by cir­cum­s­tances attri­bu­ta­ble to the cus­to­mer, in par­ti­cu­lar due to the vio­la­ti­on of the obli­ga­ti­on to coope­ra­te in accordance with point 7, the ser­vice dead­lines will be exten­ded accor­din­gly and the com­ple­ti­on dates will be post­po­ned accordingly.
  • We are entit­led to char­ge 5% of the invoice amount for each month of delay in ser­vice for the resul­ting sto­rage of mate­ri­als and equip­ment and the like in our com­pa­ny, wher­eby the customer’s obli­ga­ti­on to pay and his obli­ga­ti­on to accept deli­very remain unaffected.
  • If the con­tract is with­drawn due to delay, the cus­to­mer must set a grace peri­od by means of a regis­tered let­ter with the simul­ta­neous thre­at of withdrawal.

10. Assump­ti­on of risk

  • The risk pas­ses to the entre­pre­neu­ri­al cus­to­mer as soon as we have the purcha­sed item, mate­ri­al or work rea­dy for coll­ec­tion at the fac­to­ry or warehouse, deli­ver it our­sel­ves or hand it over to a transporter.
  • The entre­pre­neu­ri­al cus­to­mer will insu­re hims­elf accor­din­gly against this risk. We under­ta­ke to take out trans­port insu­rance at the customer’s writ­ten request at his expen­se. The cus­to­mer appro­ves any stan­dard ship­ping method.

11. Delay in acceptance

  • If the cus­to­mer is in default of accep­tance for more than 2 weeks (refu­sal of accep­tance, delay in advan­ce pay­ments or other­wi­se, no call-off within a reasonable time for on-call orders), and the cus­to­mer has not ensu­red that the cir­cum­s­tances attri­bu­ta­ble to him are reme­di­ed despi­te set­ting a reasonable grace peri­od , which delay or pre­vent the per­for­mance of the ser­vice, we may, if the con­tract is valid, dis­po­se of the equip­ment and mate­ri­als spe­ci­fied for the per­for­mance of the ser­vice for other pur­po­ses, pro­vi­ded that, if the per­for­mance of the ser­vice is con­tin­ued, we pro­cu­re the­se within a peri­od of time appro­pria­te to the respec­ti­ve circumstances.
  • If the cus­to­mer defaults on accep­tance, we are also entit­led to store the goods with us if we insist on ful­fill­ment of the con­tract, for which we are entit­led to a sto­rage fee in accordance with point 9.4.
  • In the event of a jus­ti­fied with­dra­wal from the con­tract, we are entit­led to demand flat-rate com­pen­sa­ti­on of 10% of the gross order value from the cus­to­mer wit­hout pro­of of the actu­al damage.
  • It is per­mis­si­ble to cla­im hig­her damages.

12. Reten­ti­on of title

  • The goods deli­ver­ed, assem­bled or other­wi­se han­ded over by us remain our pro­per­ty until full pay­ment is made.
  • Resa­le is only per­mit­ted if we have been infor­med of this in good time in advan­ce, sta­ting the name and exact address of the buy­er, and if we agree to the sale. If we agree, the purcha­se pri­ce cla­im has alre­a­dy been assi­gned to us.
  • The cus­to­mer must note this assign­ment in his books and on his invoices and point this out to his respec­ti­ve deb­tors until the con­side­ra­ti­on or purcha­se pri­ce has been paid in full. Upon request, he must pro­vi­de us with all docu­ments and infor­ma­ti­on that are neces­sa­ry to assert the assi­gned claims and claims.
  • If the cus­to­mer defaults on pay­ment, we are entit­led to demand return of the reser­ved goods if we set a reasonable grace period.
  • The cus­to­mer must inform us imme­dia­te­ly befo­re bank­rupt­cy is declared about his assets or the sei­zu­re of our reser­ved goods.
  • The cus­to­mer express­ly agrees that we may enter the loca­ti­on of the reser­ved goods in order to assert our reten­ti­on of title.
  • The cus­to­mer bears any cos­ts that are neces­sa­ry and appro­pria­te for appro­pria­te legal prosecution.
  • Asser­ting the reten­ti­on of title only con­sti­tu­tes with­dra­wal from the con­tract if this is express­ly declared.
  • We may use the reser­ved goods taken back free­ly and in the best pos­si­ble way.
  • Until all of our claims have been paid in full, the item of service/purchase may not be pled­ged, assi­gned as secu­ri­ty or other­wi­se encum­be­red with third-par­ty rights. In the event of sei­zu­re or other claims, the cus­to­mer is responsible
    obli­ged to point out our pro­per­ty rights and to inform us immediately.

13. Third par­ty pro­per­ty rights

  • For deli­very items that we manu­fac­tu­re accor­ding to cus­to­mer docu­ments (con­s­truc­tion infor­ma­ti­on, dra­wings, models or other spe­ci­fi­ca­ti­ons, etc.), the cus­to­mer alo­ne gua­ran­tees that the pro­duc­tion of the­se deli­very items does not inf­rin­ge third par­ty pro­per­ty rights.
  • If third-par­ty intellec­tu­al pro­per­ty rights are nevert­hel­ess asser­ted, we are entit­led to stop manu­fac­tu­ring the deli­very items at the customer’s risk until the third-par­ty rights have been cla­ri­fied, unless the claims are cle­ar­ly unjustified.
  • The cus­to­mer will hold us harm­less and harm­less in this regard.
  • We are entit­led to demand appro­pria­te advan­ce pay­ments from busi­ness cus­to­mers for any legal costs.
  • We can also cla­im reim­bur­se­ment from the cus­to­mer for any neces­sa­ry and useful cos­ts we have incurred.
  • We are entit­led to demand appro­pria­te advan­ce pay­ments for any legal costs.

14. Our intellec­tu­al property

  • Deli­very items and rela­ted exe­cu­ti­on docu­ments, plans, sket­ches, cost esti­ma­tes and other docu­ments as well as soft­ware pro­vi­ded by us or crea­ted through our con­tri­bu­ti­on remain our intellec­tu­al property.
  • Their use, in par­ti­cu­lar their dis­tri­bu­ti­on, repro­duc­tion, publi­ca­ti­on and making available, inclu­ding even par­ti­al copy­ing, as well as their imi­ta­ti­on, pro­ces­sing or explo­ita­ti­on requi­res our express consent.
  • The cus­to­mer fur­ther under­ta­kes to keep the know­ledge gai­ned from the busi­ness rela­ti­onship con­fi­den­ti­al from third parties.

15. War­ran­ty

  • The war­ran­ty peri­od for our ser­vices is one year from delivery.
  • Unless other­wi­se agreed (e.g. for­mal accep­tance), the time of han­do­ver is the time of com­ple­ti­on, at the latest when the cus­to­mer has taken over the ser­vice or has refu­sed to take over wit­hout giving reasons. From the day on which the cus­to­mer is noti­fied of com­ple­ti­on, the ser­vice is dee­med to have been taken over into his con­trol in the absence of a jus­ti­fied refu­sal of acceptance.
  • If a joint han­do­ver is plan­ned and the cus­to­mer does not attend the han­do­ver date com­mu­ni­ca­ted to him, the han­do­ver is dee­med to have taken place on that day.
  • Reme­dies of a defect clai­med by the cus­to­mer do not con­sti­tu­te reco­gni­ti­on of a defect.
  • The cus­to­mer must always pro­ve that the defect alre­a­dy exis­ted at the time of handover.
  • In order to rec­ti­fy defects, the cus­to­mer must make the sys­tem or devices acces­si­ble to us wit­hout cul­pa­ble delay and give us the oppor­tu­ni­ty to have them inspec­ted by us or by experts appoin­ted by us
  • Noti­ces of defects and com­plaints of any kind must be repor­ted in wri­ting imme­dia­te­ly (no later than after 5 working days) to our company’s head­quar­ters, with as pre­cise a descrip­ti­on of the error as pos­si­ble and details of the pos­si­ble cau­ses, other­wi­se the war­ran­ty claims will be lost. The goods or works com­plai­ned about must be han­ded over by the cus­to­mer if this is possible.
  • If the customer’s claims of defects are unfoun­ded, he is obli­ged to reim­bur­se us for any expen­ses incur­red in deter­mi­ning the absence of defects or cor­rec­ting the error.
  • Any use or pro­ces­sing of the defec­ti­ve deli­very item that threa­tens to cau­se fur­ther dama­ge or makes it dif­fi­cult or impos­si­ble to resol­ve the cau­se must be stop­ped imme­dia­te­ly by the cus­to­mer, unless this is unreasonable.
  • We are entit­led to car­ry out or have car­ri­ed out any exami­na­ti­on we deem neces­sa­ry, even if this ren­ders the goods or work­pie­ces unusable. In the event that this inves­ti­ga­ti­on shows that we are not respon­si­ble for any errors, the cus­to­mer must bear the cos­ts of this inves­ti­ga­ti­on for a reasonable fee.
  • Trans­por­ta­ti­on and tra­vel cos­ts incur­red in con­nec­tion with the repair of defects are bor­ne by the cus­to­mer. Upon our request, the cus­to­mer must pro­vi­de the neces­sa­ry workers, ener­gy and rooms free of char­ge and must coope­ra­te in accordance with point 7.
  • The cus­to­mer must give us at least two attempts to reme­dy the defect.
  • We can avert a request for chan­ge by impro­ving or appro­pria­te­ly redu­cing the pri­ce, pro­vi­ded the defect is not a signi­fi­cant and irre­me­dia­ble one.
  • If the ser­vice items are manu­fac­tu­red based on the customer’s infor­ma­ti­on, dra­wings, plans, models or other spe­ci­fi­ca­ti­ons, we only gua­ran­tee that they will be car­ri­ed out in accordance with the conditions.
  • The fact that the work is not ful­ly sui­ta­ble for the agreed use does not con­sti­tu­te a defect if this is based sole­ly on actu­al cir­cum­s­tances that devia­te from the infor­ma­ti­on available to us at the time the ser­vice is pro­vi­ded becau­se the cus­to­mer does not ful­fill his obli­ga­ti­on to coope­ra­te in accordance with point 7. 
  • This does not con­sti­tu­te a defect if the customer’s tech­ni­cal sys­tems such as sup­p­ly lines, cabling, net­works, etc. are not in a tech­ni­cal­ly per­fect and ope­ra­tio­nal con­di­ti­on or are not com­pa­ti­ble with the items delivered.

16. Lia­bi­li­ty

  • Due to breach of con­trac­tu­al or pre-con­trac­tu­al obli­ga­ti­ons, in par­ti­cu­lar due to impos­si­bi­li­ty, delay, etc., we are only lia­ble for finan­cial los­ses in cases of intent or gross negli­gence due to tech­ni­cal peculiarities.
  • The lia­bi­li­ty is limi­t­ed to the maxi­mum lia­bi­li­ty amount of any lia­bi­li­ty insu­rance taken out by us.
  • This limi­ta­ti­on also appli­es to dama­ge to an item that we have taken over for processing.
  • Claims for dama­ges must be asser­ted in court within two years other­wi­se forfeiture.
  • The limi­ta­ti­ons or exclu­si­ons of lia­bi­li­ty also include claims against our employees, repre­sen­ta­ti­ves and vica­rious agents due to dama­ge that they cau­se to the cus­to­mer wit­hout refe­rence to a con­tract bet­ween them and the customer.
  • Our lia­bi­li­ty is excluded for dama­ge cau­sed by impro­per hand­ling or sto­rage, ove­r­use, fail­ure to fol­low ope­ra­ting and instal­la­ti­on ins­truc­tions, incor­rect assem­bly, com­mis­sio­ning, main­ten­an­ce, ser­vicing by the cus­to­mer or third par­ties not aut­ho­ri­zed by us, or natu­ral wear and tear, pro­vi­ded this event is cau­sal was respon­si­ble for the dama­ge. The­re is also an exclu­si­on of lia­bi­li­ty for fail­ure to car­ry out neces­sa­ry maintenance.
  • If and to the ext­ent that the cus­to­mer can cla­im insu­rance bene­fits for dama­ges for which we are lia­ble through their own insu­rance or dama­ge insu­rance taken out for their bene­fit (e.g. lia­bi­li­ty insu­rance, com­pre­hen­si­ve insu­rance, trans­port, fire, busi­ness inter­rup­ti­on and others), the cus­to­mer under­ta­kes to do so Clai­ming the insu­rance bene­fit and our lia­bi­li­ty towards the cus­to­mer is limi­t­ed to the dis­ad­van­ta­ges that the cus­to­mer incurs as a result of using this insu­rance (e.g. hig­her insu­rance premium).
  • Tho­se pro­duct cha­rac­te­ristics are owed that can be expec­ted from us, third-par­ty manu­fac­tu­r­ers or importers by the cus­to­mer with regard to the appr­oval regu­la­ti­ons, ope­ra­ting ins­truc­tions and other pro­duct-rela­ted ins­truc­tions and infor­ma­ti­on (in par­ti­cu­lar also con­trol and main­ten­an­ce), taking into account their know­ledge and expe­ri­ence. The cus­to­mer as a resel­ler must take out ade­qua­te insu­rance for pro­duct lia­bi­li­ty claims and hold us harm­less with regard to recour­se claims.

18. Gene­ral

  • Aus­tri­an law applies.
  • The UN Con­ven­ti­on on Con­tracts for the Inter­na­tio­nal Sale of Goods is excluded.
  • Place of per­for­mance is the company’s head­quar­ters (A‑8380 Jennersdorf).
  • The place of juris­dic­tion for all dis­pu­tes ari­sing from the con­trac­tu­al rela­ti­onship or future con­tracts bet­ween us and the cus­to­mer is the local court respon­si­ble for our regis­tered office.
  • The cus­to­mer must inform us imme­dia­te­ly in wri­ting of any chan­ges to his name, com­pa­ny, address, legal form or other rele­vant information.

Data pro­tec­tion declaration:

  • 1 Gene­ral infor­ma­ti­on about the pro­ces­sing of per­so­nal data
  1. As part of the use of our web­site or the ser­vices we offer, per­so­nal data may be pro­ces­sed. Per­so­nal data is all infor­ma­ti­on or data that can be per­so­nal­ly rela­ted to you (e.g. name,
    Date of birth, contact addres­ses, etc.). Per­so­nal data will only be pro­ces­sed in com­pli­ance with the legal pro­vi­si­ons (GDPR, Data Pro­tec­tion Adjus­t­ment Act 2018, DSG, TKG 2003). With this data pro­tec­tion infor­ma­ti­on we would like to pro­vi­de you with all the neces­sa­ry infor­ma­ti­on within the mea­ning of Art 13ff GDPR.
  2. The per­son respon­si­ble in accordance with Art. 4 Para. 7 GDPR for com­pli­ance with the pro­vi­si­ons of the GDPR and your asso­cia­ted rights is: SANSOL GmbH, Tech­no­lo­gie­park 10, 8380 Jen­ners­dorf, +43 3329 90900, As the per­son respon­si­ble, we have taken all tech­ni­cal and orga­niza­tio­nal mea­su­res to ensu­re that we pro­tect your per­so­nal data that is pro­ces­sed by us.
  3. If you contact us by e‑mail or via a contact form or other means of com­mu­ni­ca­ti­on, we will use the data you pro­vi­de for pro­ces­sing pur­po­ses, name­ly to ans­wer inqui­ries, send offers, to sim­pli­fy the purcha­sing pro­cess and for later con­tract pro­ces­sing , to car­ry out pre-con­trac­tu­al mea­su­res and to ful­fill the con­tract, etc. stored or pro­ces­sed. Per­so­nal data is also pro­ces­sed and stored if you would like to use the ser­vices we offer, for con­trac­tu­al reasons or if the­re is a legi­ti­ma­te interest.
  4. We dele­te the per­so­nal data stored or pro­ces­sed by us to the ext­ent that sto­rage is no lon­ger neces­sa­ry to ful­fill our pre-con­trac­tu­al or con­trac­tu­al obli­ga­ti­ons or the pur­po­se of pro­ces­sing has cea­sed to app­ly and unless sta­tu­to­ry reten­ti­on obli­ga­ti­ons pre­vent deletion.

  • 2 Your data pro­tec­tion rights
  1. As a per­son affec­ted by data coll­ec­tion and data pro­ces­sing within the mea­ning of the GDPR, you have the right to infor­ma­ti­on, dele­ti­on, rest­ric­tion, cor­rec­tion, data mini­miza­ti­on and data por­ta­bi­li­ty as well as objection.
  2. To exer­cise your rights, plea­se contact the per­son respon­si­ble lis­ted under § 1. This is also available for ques­ti­ons and fur­ther explanations.
  3. If you belie­ve that a data breach has occur­red on our part, you can com­plain to the data pro­tec­tion authority/supervisory authority

  • 3 Auto­ma­ted coll­ec­tion of per­so­nal data by acces­sing our website
  1. When you access and visit our web­site, your per­so­nal data that your brow­ser trans­mits to our ser­ver is pro­ces­sed. This includes the fol­lo­wing data: IP address, HTTP sta­tus code, date/time/number of requests,
    Brow­ser, ope­ra­ting sys­tem, lan­guage and ver­si­on of brow­ser soft­ware, requi­re­ments information.
  2. The data is coll­ec­ted for tech­ni­cal reasons so that you can view our web­site wit­hout restrictions.


  • 4 Other func­tions and offers on our website
  1. In addi­ti­on to the infor­ma­tio­nal use of our web­site, we offer various ser­vices that you can use if you are inte­res­ted. In order to be able to use or take advan­ta­ge of our ser­vices, in this case our news­let­ter, you must pro­vi­de fur­ther per­so­nal data, name­ly your name and email address, so that we can pro­vi­de the ser­vice. Pro­ces­sing by us always takes place only in com­pli­ance with the prin­ci­ples out­lined above.
  • 5 coo­kies
  1. Our web­site uses so-cal­led coo­kies. The­se are small text files that are crea­ted using 
  2. Your brow­ser is stored on your device. The pur­po­se of using coo­kies is to pro­vi­de us with cer­tain infor­ma­ti­on so that we can reco­gni­ze your brow­ser the next time you visit our web­site. Coo­kies are used in par­ti­cu­lar to make the Inter­net offe­ring more fri­end­ly and effec­ti­ve. They do no dama­ge and can­not access your programs.
  3. If you do not agree to the use of coo­kies, you can reject or deac­ti­va­te this func­tion in your brow­ser settings.


Essen­ti­al coo­kies enable basic func­tions and are neces­sa­ry for the pro­per func­tion of the website.


Anbie­terOwner of this website
ZweckThis coo­kie is set to cle­ar­ly iden­ti­fy visi­tors (e.g. log­in sta­tus, etc.).
Coo­kie Lauf­zeitSes­si­on


Anbie­terAuto­mat­tic Inc.
ZweckWord­press sets the­se coo­kies to save the ses­si­on, to test whe­ther coo­kies can be set and to save your authen­ti­ca­ti­on data.
Coo­kie Namewordpress_logged_in_[hash], wordpress_sec_[hash], wordpress_test_cookie
Coo­kie Lauf­zeitSes­si­on


Anbie­terOwner of this website
ZweckSaves the cur­rent language. 
Coo­kie Name_icl_*, wpml_*, wp-wpml_*
Coo­kie Lauf­zeit1 day


Sta­tis­tics coo­kies coll­ect infor­ma­ti­on anony­mously. This infor­ma­ti­on helps us to under­stand how our visi­tors use our website.

Goog­le Analytics

NameGoog­le Analytics
Anbie­terGoog­le Ire­land Limi­t­ed, Gor­don House, Bar­row Street, Dub­lin 4, Ireland
ZweckGoog­le coo­kie for web­site ana­ly­sis. Gene­ra­tes sta­tis­ti­cal data on how the visi­tor uses the web­site. Goog­le uses this infor­ma­ti­on to eva­lua­te your use of this web­site, to com­pi­le reports on web­site acti­vi­ty and to pro­vi­de the web­site ope­ra­tor with other ser­vices rela­ted to web­site acti­vi­ty and inter­net usa­ge. The IP address trans­mit­ted by your brow­ser as part of Goog­le Ana­ly­tics will not be mer­ged with other Goog­le data.
Coo­kie Name_ga,_gat,_gid, IDE
Coo­kie Lauf­zeit2 Years

Exter­nal Media

Con­tent from video plat­forms and social media plat­forms is blo­cked by default. If Exter­nal Media coo­kies are accept­ed, access to tho­se con­tents no lon­ger requi­res manu­al consent.

Goog­le Maps

NameGoog­le Maps
Anbie­terGoog­le Ire­land Limi­t­ed, Gor­don House, Bar­row Street, Dub­lin 4, Ireland
ZweckUsed to unblock Goog­le Maps content.
Coo­kie NameNID
Coo­kie Lauf­zeit6 Month
Chan­ge coo­kie settings
  • 6 Goog­le Analytics
  1. Our web­site uses Goog­le Ana­ly­tics, a web ana­ly­sis ser­vice from Goog­le Inc. (her­ein­af­ter refer­red to as “Goog­le”). Goog­le Ana­ly­tics uses so-cal­led coo­kies, which are small text files that are stored on your device and enable ana­ly­sis of your use of the web­site. This infor­ma­ti­on is trans­fer­red to a Goog­le ser­ver in the USA and stored the­re. In prin­ci­ple, your IP address is recor­ded. Howe­ver, this can be shor­ten­ed before­hand by acti­vat­ing IP anony­miza­ti­on on this web­site, within mem­ber sta­tes of the Euro­pean Uni­on or in other con­trac­ting sta­tes to the Agree­ment on the Euro­pean Eco­no­mic Area. The “full” IP address is only trans­fer­red in excep­tio­nal cases. On behalf of the ope­ra­tor of this web­site, Goog­le will pro­cess this infor­ma­ti­on to eva­lua­te your use of the web­site and to pro­du­ce reports on web­site activities
    and to pro­vi­de the web­site ope­ra­tor with cor­re­spon­ding ser­vices rela­ted to the use of the website.
  2. The IP address trans­mit­ted by your brow­ser as part of Goog­le Ana­ly­tics will not be mer­ged with other data from Google.
  3. If you do not agree to this use, you can deac­ti­va­te the “coo­kies” func­tion in your brow­ser set­tings. In addi­ti­on, the coll­ec­tion of the data gene­ra­ted by the coo­kie and rela­ted to your use of the web­site and the pro­ces­sing of this data by Goog­le can be pre­ven­ted by using the link “ ?hl=de“ down­load the brow­ser plug-in available the­re and install it on your computer.
  4. By using Goog­le Ana­ly­tics we can regu­lar­ly impro­ve our web­site and our offe­rings. We would also like to point out that in the event that per­so­nal data is trans­fer­red to the USA, Goog­le has sub­mit­ted to the EU-US Pri­va­cy Shield.
  5. Infor­ma­ti­on from the third-par­ty pro­vi­der “Goog­le”: Goog­le Dub­lin, Goog­le Ire­land Ltd., Gor­don House, Bar­row Street, Dub­lin 4, Ire­land, Fax + 353 (1) 436 1001. At: “ “ you will find fur­ther infor­ma­ti­on and a data pro­tec­tion decla­ra­ti­on from the third par­ty provider.

  • 7 Goog­le AdWords and con­ver­si­on tracking
  1. This web­site uses the online adver­ti­sing pro­gram “Goog­le AdWords” and con­ver­si­on track­ing as part of Goog­le AdWords. The con­ver­si­on track­ing coo­kie is set when a user clicks on an ad pla­ced by Goog­le. Coo­kies are small text files that are stored on your com­pu­ter sys­tem. The­se coo­kies expi­re after 30 days and are not used for per­so­nal iden­ti­fi­ca­ti­on. If the user visits cer­tain pages on this web­site and the coo­kie has not yet expi­red, Goog­le and we can reco­gni­ze that the user cli­cked on the ad and was redi­rec­ted to this page. Each Goog­le AdWords cus­to­mer recei­ves a dif­fe­rent coo­kie. Coo­kies can­not the­r­e­fo­re be tra­cked via the web­sites of AdWords cus­to­mers. The infor­ma­ti­on coll­ec­ted using the con­ver­si­on coo­kie is used to crea­te con­ver­si­on sta­tis­tics for AdWords cus­to­mers who have opted for con­ver­si­on track­ing. Cus­to­mers learn the total num­ber of users who cli­cked on their ad and were redi­rec­ted to a page with a con­ver­si­on track­ing tag. Howe­ver, you will not recei­ve any infor­ma­ti­on that can be used to per­so­nal­ly iden­ti­fy users. If you do not want to par­ti­ci­pa­te in track­ing, you can object to this use by easi­ly deac­ti­vat­ing the Goog­le Con­ver­si­on Track­ing coo­kie via your Inter­net brow­ser under user set­tings. You will then not be included in the con­ver­si­on track­ing statistics.
  2. You can find fur­ther infor­ma­ti­on about Google’s data pro­tec­tion regu­la­ti­ons at the fol­lo­wing inter­net address: privacy/

  • 8 News­let­ters
  1. With your con­sent you can sub­scri­be to our news­let­ter. This allows us to inform you about our ser­vices and offers and keep you up to date about our products.
  2. You can revo­ke your con­sent to recei­ve the news­let­ter at any time and unsub­scri­be from the news­let­ter. You can decla­re your revo­ca­ti­on by cli­cking on the link pro­vi­ded in every news­let­ter email, by email to or by sen­ding a mes­sa­ge to the contact details pro­vi­ded in the legal noti­ce on our homepage.
  3. As a data sub­ject within the mea­ning of the GDPR, you have the right to cor­rec­tion, dele­ti­on, rest­ric­tion and objec­tion in con­nec­tion with the use of your per­so­nal data in accordance with Artic­le 16 ff. To make use of this, plea­se contact: SAN­light Sol­tu­ti­on GmbH, Tech­no­lo­gie­park 10, 8380 Jen­ners­dorf, If you are of the opi­ni­on that the pro­ces­sing of your data vio­la­tes data pro­tec­tion law or your data pro­tec­tion rights have been vio­la­ted, you have the oppor­tu­ni­ty to contact the super­vi­so­ry aut­ho­ri­ty and com­plain there.